🛡️ Privacy Policy 

MULEBUY ONL (“we,” “our,” or “us”) operates the website https://mulebuy.onl, a professional reverse purchasing agent service. We are committed to protecting the privacy of our users and clients. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your personal data.

1. Information We Collect

We collect information to provide our reverse sourcing services, manage your account, and communicate effectively with you.

a. Personal Identification Information (PII)

This information is collected when you contact us, request a quote, or engage our services. It may include:

  • Contact Details: Your name, company name, email address ([email protected]), phone number, and mailing address.

  • Payment Information: Details required to process payments for services, such as billing address (note: we do not store full credit card details; these are processed securely by third-party payment processors).

  • Communication Records: Records of any correspondence with us, including emails and chat transcripts.

b. Business and Sourcing Specific Information

This information is necessary for us to perform the reverse sourcing services you requested:

  • Product Specifications: Details about the products you wish to source, including designs, technical requirements, quantities, and target prices.

  • Supplier Information (if applicable): Any information you provide regarding current or potential suppliers.

  • Shipping Details: Destination country, preferred logistics methods, and customs requirements.

c. Non-Personal Information

When you visit our website, we may automatically collect certain non-personal data through cookies and analytics tools, such as:

  • Browser Type and Version

  • Operating System

  • IP Address

  • Referring/Exit Pages

  • Pages Visited on our Site

  • Time and Date of Visit

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide Services: To fulfill our obligation as a reverse purchasing agent, including sourcing products, performing factory audits, managing quality control, and arranging logistics.

  • Communication: To respond to your inquiries, provide updates on your sourcing requests, and send service-related notifications.

  • Billing and Accounting: To process payments, issue invoices, and manage our financial records.

  • Service Improvement: To analyze website usage and client feedback to enhance our service offerings and website functionality.

  • Legal Compliance: To comply with applicable legal requirements, standards, and industry guidelines.

3. Disclosure of Your Information

We treat your information with confidentiality and will not sell, trade, or rent your Personal Identification Information to others. We may share your information only in the following limited circumstances:

  • Service Providers: We may share necessary information with trusted third-party service providers (e.g., logistics companies, quality control inspectors, financial institutions) solely for the purpose of carrying out the services you have requested. These parties are contractually obligated to keep your information confidential.

  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of MULEBUY ONL, or protect the personal safety of users of the service or the public.

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset.

4. Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, transaction information, and data stored on our site. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: The right to request copies of your personal data.

  • Correction: The right to request that we correct any information you believe is inaccurate or incomplete.

  • Deletion: The right to request that we erase your personal data, under certain conditions.

To exercise these rights, please contact us using the details below.

6. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

MULEBUY ONL 🌐 Website: https://mulebuy.onl 📧 Email: [email protected]